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| CODE OF CONDUCT INTERNAL REGULATION |
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PORTSOURCING - Associação das Empresas de Outsourcing de Portugal (hereafter referred as Portugal Outsourcing) was constituted last September 2008.
One of the main priorities of Portugal Outsourcing is to contribute towards improving practices and developing outsourcing services in Portugal, thus establishing, through the present Code of Conduct, the principles that should regulate the activity of Portugal Outsourcing Associate Companies (henceforth named "Business Members").
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CHAPTER III
Service Delivery
Article 13
(Contract)
1. There must always be a written outsourcing delivery contract between the Business Members and the Customers, being considered for such effect any outsourcing service delivery proposal previously accepted in writing by those Customers.
2. Any changes to the contract shall also be made in writing.
3. The contract must cover the entire agreement between the Business Member and the Customer and shall regulate, if suitable:
- a) object and scope;
- b) price;
- c) service description;
- d) service level agreement (SLA);
- e) service delivery conditions;
- f) service acceptance mechanisms;
- g) copyright system of created works;
- h) responsibility regime, including possible situations of responsibility limitation and exclusion;
- i) contract termination clauses;
- j) confidentiality duties;
- k) rules for the processing of personal data;
- l) term of contract and, if applicable, period of bid validity;
- m) mechanisms for legal dispute resolution.
Article 14
(Good Faith)
1. Business Members shall act in good faith, working with the Customer in all aspects of the outsourcing service delivery.
2. Business Members shall report their Customer any fact they are aware of, and which could impair or affect outsourcing service delivery, particularly with regard to conflict of interests.
Article 15
(Subcontracts)
1. Business Members must ensure, in contracts with third party contractors, compliance with the principles of this Code of Conduct, as well as those arising from the contract of outsourcing service delivery under which the subcontractors will develop their activity.
2. The choice of third party contractors shall be guided by objective criteria, taking into account their quality, integrity, technological excellence and good reputation.
Article 16
(Intellectual Property)
O1. The contract or, if suitable, the outsourcing service delivery proposal, must set rules on intellectual property rights of works undertaken by the Business Members, or by any third party, for the Customer.
2. Business Members shall ensure compliance with the legislation on intellectual property rights and refrain from infringing third party intellectual property rights.
Article 17
(Processing Personal Data)
1. Business Members must comply and promote compliance by Customer to the law on the treatment and protection of personal data.
2. Business Members shall adopt privacy policies that define the rules for personal data treatment in the extent of outsourcing service delivery, without prejudice regarding the agreed with the Customer within a given project.
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| Associados PO |
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| Accenture |
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| Alcatel-Lucent |
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| Altran |
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| Atos |
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| Capgemini |
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| Cisco |
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| Deloitte |
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| everis |
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| GFI |
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| Glintt |
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| HP |
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| IBM |
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| Indra |
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| Logica |
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| Mainroad |
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| Novabase |
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| PTPrime |
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| Reditus |
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| Sibs Processos |
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| Tecnocom |
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| Xerox |
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